Effective Date: 01 January 2026

Welcome to Lightworkers Circle (“Company”, “we”, “our”, or “us”). We operate a bilingual (English & Traditional Chinese) marketplace platform at https://lightworkerscircle.com, connecting users with verified lightworkers who provide spiritual and healing-related services. As part of our commitment to protecting your privacy, this Privacy Policy explains how we collect, use, share, and protect your personal data under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal data:

• Identity Information: Name, email address, phone number.
• Account Information: Username, password, language preference.
• Order Details: Booked services, order summaries, booking time or event dates.
• Payment Information: Credit or debit card details (processed securely via third-party gateways such as QFPay; we do not store card data).
• Technical Data: Device details, IP address, browser type, operating system.
• Usage Data: Page visits, session duration, interactions with the platform.
• Marketing Preferences: Email and notification preferences.

2. How We Use Your Information

Your data may be used for:

• Processing bookings and enabling transactions with service providers.
• Sharing necessary information with relevant lightworkers to fulfill a service.
• Managing and maintaining your user account.
• Providing customer support and responding to inquiries.
• Sending confirmations, service updates, and marketing communication.
• Improving website performance, user experience, and functionality.
• Complying with legal obligations and preventing fraudulent activities.

3. Sharing of Personal Information with Service Providers

As a marketplace, we share only the data necessary for a lightworker to provide the booked service. This includes:

• Full Name
• Contact Number
• Email Address
• Order Summary and Service Details

Service providers are contractually required to use this data only for fulfilling the booked service and in compliance with applicable privacy laws. We do not sell, trade, or rent your personal information.

4. Legal Basis for Processing

We process personal data based on:

• Your consent (e.g., newsletters, marketing updates).
• Contractual necessity (e.g., fulfilling bookings or creating user accounts).
• Legal obligations.
• Legitimate interests (e.g., improving performance, fraud prevention).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.

6. Your Rights Under the PDPO

You have the right to:

• Request access to your personal data.
• Correct inaccurate or outdated information.
• Request deletion of your data (where legally permitted).
• Object to or opt out of direct marketing.

To exercise these rights, you may contact us at the email provided below.

7. Data Security

We implement administrative, technical, and physical security measures to safeguard your data against unauthorized access, misuse, or disclosure.

8. Cross-Border Data Transfers

Your personal data may be transferred to servers or service providers located outside Hong Kong for hosting, storage, or processing. All such transfers comply with applicable regulations and ensure adequate protection standards.

9. Cookie Policy

What Are Cookies?
Cookies are small files that store information on your device and help enhance your browsing experience.

Types of Cookies We Use:

• Necessary Cookies: Enable login, checkout, and security functions.
• Performance Cookies: Analyze website performance and traffic.
• Functional Cookies: Store your language and preference settings.
• Advertising Cookies: Deliver relevant ads and promotional content.

Managing Cookies: You can manage or disable cookies via your browser settings. However, some features may not work correctly if cookies are disabled.

10. Children’s Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is discovered, we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Lightworkers Circle
Email: enquiry@lightworkerscircle.com
Phone: +852 6111 4637